Consumer Affairs Clerk

3 weeks ago
# of Openings
Consumer Affairs


Since 1975, TUMI has been creating world-class business and travel essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we’re committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. Designed in America, for Global Citizens everywhere. The brand is sold in over 260 stores from New York to Paris to London and Tokyo, as well as the world’s top department and specialty stores and travel retail in more than 75 countries. 


This person will be responsible for the following either entering information into excel spread sheet or SAP.
- Parts – Look up parts for style number, list in spreadsheet and call customer.
- Mark’s – Enter orders in to SAP.
- CAAN – Call for clarification on repair.
- Old orders – Sending unrepaired bags back to customer for no response.
- Gift Cards – Activating gift cards and listing information in spreadsheet.
- Canada Orders – Enter orders in SAP
- Emails – sending canned response to customer.
- Back up for phones


The ideal candidate will have a High School Diploma or equivalent (GED).  Must be able to read, write and understand written English.  Typing and computer skills are required.   Must be able to multi-task.
TUMI encourages individual growth in pursuit of achieving corporate goals.  Your commitment to the TUMI team will be recognized through a competitive compensation plan including a comprehensive benefits package. 


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed